Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at support@specialtycoffeeconn.com with your order number.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@specialtycoffeeconn.com.
Subscription Terms of Service
This service is designed to bring you the finest, freshly roasted coffee every month — with the ease, consistency, and luxury you deserve. By subscribing, you agree to the simple terms below.
1. Billing & Savings
Your payment method will be charged automatically each month at your exclusive subscription price (10% off for Monthly and 20% off for Yearly retail).
All orders are processed securely and include applicable taxes and shipping fees.
2. Deliveries
Freshly roasted coffee is prepared and shipped to you each month.
Delivery schedules are based on your subscription date, ensuring you always receive coffee at its peak freshness.
3. Flexibility
You’re always in control: pause, skip, or cancel your subscription anytime through your account.
Make changes before your renewal date to apply them to your next shipment.
4. Refunds & Replacements
Because your coffee is roasted fresh, subscription payments are non-refundable once processed.
If your order arrives damaged or incorrect, contact us within 30 days and we’ll make it right with a replacement or a refund.
6. Our Promise
This subscription is more than convenience — it’s your monthly ritual, delivered with care. Our goal is to ensure you never run out of exceptional coffee, and that every delivery feels like a luxury experience.
7. Contact Us
Questions or adjustments? Our concierge team is here to help:
📧 [support@specialtycoffeeconn.com]